Below is a general outline of our returns policy.  Please refer to our Terms & Conditions for full details.

We very strongly advise that you check product sizes and colours before placing your order. The most common reason for non-faulty returns is due to misjudging product sizings. If in doubt, our Customer Care Team would be happy to advise and assist you with any queries. Please call 01430 410 450 for assistance (Mon - Fri 8am - 5.30pm) or email



  • Goods can be returned to us within 14 days. This is at the buyers expense (unless the goods are faulty or damaged).
  • Please contact us on 01430 410 450 or email to inform us of the return if possible. This will speed up the process.
  • The address for returned goods is:
    Filplastic UK Ltd
    Sandwood Business Park
    East Yorkshire
    DN14 7NG
  • A credit for the goods (but not the outbound carriage) will be raised as soon as the goods are received back into our stock.
  • This does not affect your statutory rights as a consumer.

Faulty Goods

Whilst we endeavour to provide high quality items in an efficient manner, in rare instances goods can be damaged in transit. If you return an item to us that is faulty or for any other reason which is our fault, please contact us by telephone on 01430 410 450  within 30 Days or email us us to inform us and we will arrange a refund or replacement. You will be responsible for the item or items until they reach our office.